Meet Our Staff
Dermatology Staff at North County Dermatology Center
Here at NCDC, we have an amazing staff who have a wealth of experience and knowledge here to assist you. The brief descriptions below are designed to familiarize you with our staff's training, professional credentials and work experience.
Karla Estrada, Office Manager
Karla is an Office Manager with over 15 years of experience working in physician practices covering everything from front desk, billing, daily operations and management. She enjoys camping, hiking, being outdoors and spending time with her family and friends.
Elizabeth Clark, Lead Certified Medical Assistant
Elizabeth is a Certified Medical Assistant who has been a part of the medical community since 2004. She started in Cosmetic Surgery and made the switch to Dermatology in 2011. When she has free time, she can be found reading, spending time with family and friends, or just "geeking out" with comics and video games.
Shirley Santiago, Certified Medical Assistant
Shirley is a Certified Medical Assistant who began working in Dermatology in 2013. Outside of work, she loves spending quality time with her husband and son. Additionally, some of her hobbies include astronomy, health, beauty, fitness and photography.
Cierra Balodis, Certified Medical Assistant
Cierra is a native of Carlsbad and has been a Certified Medical Assistant for over 10 years. She began her career in the medical field in 2006 working in Plastic and Reconstructive Surgery and joined the Dermatology world in 2008. In her free time, she enjoys watching her kids play soccer and spending time with family. She also enjoys spending time at the beach, traveling and new adventures.
Loty McClain, Licensed Esthetician and Certified Medical Assistant
Loty McClain is a Licensed Esthetician and Medical Assistant who joined North County Dermatology Center in 2017. A native of Los Angeles, she moved to Monterey California in 2004. In 2007 she began her medical assisting career in dermatology and continued her education and training to achieve credentials as a California State Board Licensed Esthetician. Loty’s extensive experience in dermatology and aesthetics prepared her to focus on educating and empowering clients to be proactive with the health of their skin. Her detailed skincare consultation and customized treatment solutions include facials, chemical peels, microdermabrasion and individualized skincare regimens.
Zena Hickey, Certified Medical Assistant
Zena attended University of California San Diego in 1983 and has since been a resident of North County San Diego where she and her husband raised their two children. Zena later attended Mesa Community College where she received her Certificate of Medical Assisting. Zena brings a background in Family Practice to North County Dermatology Center. When not in the office, Zena enjoys the outdoors and being active.
Kayla MacEwen, Medical Receptionist
Kayla is a medical receptionist who is originally from Washington State so she absolutely loves the rain. Some of her interests include baking, reading, and horseback riding. She is also very crafty so if you see pretty displays at the office, you can usually assume it's Kayla's talents at work! When she's not at work, you can find her spending quality time with her husband and her pets.